Key Messages
The research behind the primer
The crisis strand of Miklian and Katsos's work began with the observation that three converging trends, climate change, globalization and growing inequality, magnify crises, so that playbooks written for single events fail. The Harvard Business Review article setting out a new crisis playbook appeared in November 2021, alongside a piece on community partnerships, built on the Federación Nacional de Cafeteros de Colombia's ten-year community engagement plan begun in 2008, and a survey-based piece on what Covid-19 taught firms, drawing on 78,000 respondents in seven cities.
The empirical work on small firms followed. A review in the International Small Business Journal (40(2), 2022) set out how small businesses experience shocks, and 34 interviews with SME owners in Beirut produced a framework for survival strategies in perpetual crisis (Business Horizons, 2025). The leadership argument became the Cambridge Element Ethical Leadership in Conflict and Crisis, online in May 2024, and the teaching material became the 2025 casebook and the Force Majeure simulation at conquercrisis.io.